Yes! We are pleased to ship our products across the US from our US base and globally from our base in the UK.

Shipping costs depend on the size and weight of the item(s) ordered and the destination. Your accurate shipping cost will be calculated automatically during the checkout process once you provide your delivery address.

Absolutely. Once your order is dispatched from our US base, we will send you a shipping confirmation email containing tracking information and a link to follow your parcel's journey.

Delivery times vary. Within the US, orders typically arrive within 2-3 working days. International shipping usually takes 3-5 working days, depending on location and customs processing. Please see our delivery page for more details.

We hope you adore your Hastshilp purchase. However, if you need to make a return, we accept returns on most items within 30 days of you receiving them, provided they are unused, in their original condition, and with original packaging. Please be aware that bespoke/custom-made orders are typically non-returnable unless faulty. For full details, please read ourReturns policy

To initiate a return, please contact our customer care team first by emailing us at hello@hastshilp.com. Include your order number and the reason for the return, and we will provide instructions on how to proceed.

Please note that refunds can take 5 – 10 working days to show on your account. If you still haven’t received your refund past this timeframe, please contact support@hastshilp.com

Please note that the customer is responsible for the safe return of the product. We are therefore not liable for any damaged or lost returns. We strongly recommend using a tracked shipping service.

We will only refund shipping if your order was damaged in transit, is faulty or was returned to us due to failed delivery attempts, and you have chosen not to have it delivered back to you or receive a replacement. We will not refund shipping if you are returning your order for any other reason.

We accept major debit and credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options provided through Shopify Payments. All transactions are encrypted and processed securely.

There is a 24 hours window where we are able to cancel your order prior to dispatch. If you would like to cancel your order, please contact our team right away.

After placing your order, we will send you an order confirmation email - this may take up to an hour to arrive.

If you have not received your order confirmation email, please check your Junk email folder, or please contact us for further assistance.

You can also view your Order History under the 'My Account' section in your profile.

Each piece is ethically handcrafted by skilled artisans in India using traditional, often generational techniques. We focus on high-quality, sustainable materials like natural rattan and solid brass, resulting in unique items with inherent character, soul, and lasting quality.

Yes, all our products are genuinely handcrafted. Due to this beautiful artisanal process, slight variations in colour, texture, weave, or finish are natural and expected. These aren't flaws but part of the unique charm and story of a handmade item, ensuring your piece is truly one-of-a-kind.

We are committed to sustainability and quality. Our natural rattan is primarily sourced locally within India, close to our artisan partners, supporting local ecosystems. Our brass is also sourced responsibly with durability and timelessness in mind.

Natural rattan thrives best when kept dry. Dust regularly using a soft, dry cloth or a brush attachment on your vacuum. For minor spills, wipe immediately with a slightly damp cloth and allow it to air dry thoroughly. Avoid using harsh chemical cleaners or saturating the rattan with water. For more detailed guidance, please see our product care

Brass develops a natural patina (a gentle darkening) over time, adding to its character. If you prefer a brighter shine, gently polish your brass piece using a reputable brass cleaner and a soft, non-abrasive cloth, always following the product instructions. Avoid abrasive pads or harsh chemicals. You can find more tips on our product care